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Hiring for Team Lead - Inbound Process - (telecom) in Coimbatore, for Exp. 2 - 7 yrs at Hexaware Tec (Coimbatore Job, Bangalore, India)

Job Description:Position & amp nbsp - Team Leader Job Profile - To handle a team for inbound telecom customer care Executives Prior experience in Telecom inbound customer care is Mandatory Acts as a coach and mentor to the associates by helping them in their work and providing assistance on the process and the product as and when required. Answers the associates queries on the process and the product. Monitors the calls taken by the associates and provides them feedback. Supervises the team on the floor along with the Assistant Manager and the Team Leaders. Gives feedback to the associates on their performance, advises, mentors and motivates them to achieve their targets Conducts team meetings on a weekly basis and provides feedback to the associates on their performance. Checks the team reports generated for any errors, and correct the same or provide feedback to the associates. Should have very good comm. Skills& amp nbsp tags: 5 To apply for this job Click here »

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