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Hiring for Urgent-(phone Banking)- Virtual RM- Grade Am/ Dm-coimbatore in Coimbatore, for Exp. 2 - 6 (Coimbatore Job)

Job Description:DIGITAL BANKING VIRTUAL RM (PHONE BANKING) Greetings to You!!! We have Wonderful Opportunity with Leading Reputed Bank in Coimbatore. Position :- Virtual RM (Phone Banking Manager) Grade :- Assistant Manager / Deputy Manager Job Description :- JOB Location : Coimbatore Products : Various Banking Products Timing: 9 am to 6.30pm (only day shift) JOB RESPONSIBILITY :- Responsible for managing portfolios of identified eligible Preferred & amp amp Imperia customers, Responsibilities detailed below To provide Consistent & amp amp Superior Digital Experience to our customers through Virtual Relationship Manager (VRM). Objective is to enhance their Relationship & amp amp while doing so, Educate, Encourage & amp amp Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a & quot window' to talk to the bank whenever customer needs. Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & amp amp scalable self-service model of affluent banking which is also in line with changing customer preferences in banking. Accountabilities : Achievement of Contact policy defined Call handling as per defined standards. Promoting Digital Banking services for better customer service experience. Capturing of customer interaction. . Accurate logging and resolution of complaints Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program Increase liabilities size of relationship Penetration of products across family groups. Sales across all product segments-TPP, Assets, Cards etc Increase portfolio size through grouping options Enhancing customer wallet size Carry out out-calling to the portfolio customers as per defined process. Carry out continuous customer engagement to the assigned portfolio. Carry out profiling of customers and carry out cross-servicing of the identified service products. Attrition control of customers Ensure adherence to process and audit requirements. Ensure accurate and timely submission of financial transactions.& amp amp requests To ensure accurate and timely reporting of MIS as circulated. Adherence to set processes of updating customer interactions in CRM next. Good to excellent communication skills English language, (speak) Able to handle relationship management & amp amp account mining activity INTERESTED CANDIDATES:- Call me @ 9677022211 (9.30 am to 6pm) OR Mail Me @ [email protected] tags: 7 To apply for this job Click here http://spanjobs.com/india/jobs/69576098 »



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