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Walkin for Senior Customer Support Associate at RR Donnelley, Coimbatore (Coimbatore Job)

Job Description:Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Reward performance and recognize behavioral problems in team and act proactively to ensure productivity is unhampered. Responsibilities Operate as a vital link between the client and operations Assign jobs to team to ensure maximum utilization of resources Play an important role with Client Manager to develop an environment that provides motivation and opportunities for the team Assess, understand, analyze the client requirement and ensure the deadlines are adhered to Manage queues / workflow and shift scheduling Check / monitor absenteeism Ensure adherence to security norms including print security and physical access procedures in the team Ensure all members of the team go through security and compliance awareness programs as per policy Candidates that fit the profile can walk in between 10 am to 1 pm on weekdays. (Monday - Friday) Contact person: Maria David tags: 6 To apply for this job Click here »

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